Terms of Service

Last updated: 26 September 2026

DRAFT — pending review by a qualified solicitor. This document is a working draft and is not yet legally binding. Do not rely on it. It will be replaced by a reviewed version before the service is offered commercially.

1. Who we are

Matter Due ("we", "us", "the Service") provides a deadline-tracking wall board and an automated reminder service for law firms. Matter Due is operated by Deep Ocean Trading Ltd, a company registered in England and Wales. These terms govern your firm's ("you", "the Customer") use of the Service.

2. The Service

The Service lets you record matters and deadlines, display them on one or more screens, and send reminders by email and — on the Gold and Premium plans — SMS and WhatsApp. Reminders are sent on a best-effort basis at the intervals configured for your firm. The Service is an aid, not a substitute for your own diary and file-review systems. You remain responsible for meeting your professional obligations and client deadlines.

3. Accounts

You must provide accurate signup information and keep your login credentials secure. You are responsible for all activity under your account. Notify us promptly of any unauthorised use.

4. Trial

New accounts start with a 14-day free trial, or a longer trial where we have offered you one. No payment card is required to start, and nothing is charged during the trial. To keep using the service after the trial, you subscribe from the billing page; the subscription and the one-time setup fee are then payable. If you do not subscribe, your account is paused when the trial ends: reminders stop and editing is locked, and your data is kept so you can subscribe later.

5. Fees and payment

Fees are set out on our pricing page and in the checkout when you subscribe.
Subscription fees are billed monthly or annually in advance, in GBP, through our payment processor (Stripe).
A one-time setup fee applies on the first invoice.
SMS and WhatsApp are sent through your own Twilio account; that usage is billed to you by Twilio directly and is not part of our fees.
Fees are non-refundable except where required by law.

Refer a Firm

You can share your firm's referral link with other law firms. A firm that signs up through it gets a 30-day free trial instead of the standard 14 days.
When a referred firm makes its first successful payment, we add 14 days free to your subscription: your next payment date (or, during your own trial, your trial end date) moves back 14 days. Each qualifying firm earns its own 14 days. The reward is subscription time only — it has no cash value and cannot be exchanged or transferred.
A referral does not qualify if the referred firm is your own firm or already a Matter Due customer, has already been referred, or is set up to obtain the reward rather than to use the Service. Each firm can only be referred once.
A firm on a complimentary (free-of-charge) subscription can refer others but has no payment date to move, so it earns no reward.
We may withhold or reverse a reward where a payment is refunded or reversed, or where we reasonably believe a referral is not genuine.
The referring firm can see the referred firm's name and whether it started a trial or became a customer — nothing else.

6. Your data

You retain all rights in the data you put into the Service. You grant us a licence to host and process it solely to provide the Service. Our handling of personal data is governed by the Privacy Policy and, where we act as your processor, our Data Processing Addendum (available on request).

7. Acceptable use

You must not use the Service to send unlawful, misleading or unsolicited messages, to infringe others' rights, or to attempt to breach the security or tenant isolation of the platform.

8. Availability

We aim for high availability but do not currently offer a contractual uptime guarantee. We may perform maintenance, giving advance notice where practicable.

9. Suspension and termination

Either party may terminate on notice. We may suspend the Service for non-payment or material breach. On termination you may export your data; after a short grace period we delete it from live systems (see the Privacy Policy for retention).

10. Liability

Nothing in these terms limits liability that cannot be limited by law. Subject to that, our total liability arising out of or in connection with the Service is limited to the fees you paid in the 12 months before the claim, and we are not liable for missed deadlines, lost profits, or indirect or consequential loss. (Final wording subject to review.)

11. Changes

We may update these terms. Material changes will be notified by email or in the app before they take effect.

12. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. (To be confirmed.)

13. Contact

support@matterdue.co.uk

Matter Due is operated by Deep Ocean Trading Ltd, a company registered in England and Wales.